At Maison L.O.V, we strive to provide fast and reliable shipping for our valued customers. Enjoy free shipping on orders greater than $100. We partner with USPS and UPS to offer a range of shipping options to suit your needs.
Carriers and Services
- USPS: First Class Mail, Priority Mail, and Parcel Select
- UPS: Ground, 3 Day Select, and 2nd Day Air
We carefully select the best shipping method for each order based on price, distance, and delivery times. This approach allows us to optimize the customer experience and pass along our cost savings onto you without sacrificing quality or speed.
Handling and Fulfillment Times
Orders are typically shipped within 1 business day. For orders placed before 6 am EST, we offer same-day shipping.
Cutoff Times
To ensure same-day shipping, please place your order before 6 am EST. Orders placed after this time will be shipped the following business day. Please feel free to reach out to our customer service team if you have any further questions or concerns regarding our shipping policy.
Returns and Refund Policy
At Maison L.O.V, we prioritize our commitment to customer satisfaction and ensure a seamless experience when shopping with us. Our Returns and Refund Policy is designed to assist our valued customers in the event that they need to return a product. As a fragrance company, it is imperative that all returns adhere to our specific guidelines to ensure the integrity of our products. Please find below the detailed policy:
Eligibility for Returns and Refunds
Products are eligible for a full refund provided they are unopened and in their original condition. To facilitate your return, we offer a returns portal where you can generate a shipping label for your return. Please note that the cost of shipping will be deducted from your refund amount. The processing time for refunds may take up to 10 business days from the date of receipt of the returned product.
Requirements for Returns
To facilitate a smooth return process, please ensure you provide the following information:
- Order Number
- Email Address
- Packing Slip
- Reason for Returning the Product
- If the product received is damaged, we require photographic evidence of the product’s condition to validate and process a full refund
Contact Information for Returns
For any issues related to returns, please reach out to us via email at support@maisonlov.com.
Order Cancellations
We strive to accommodate order cancellations when requested in a timely manner. However, please note that if the order has already been dispatched and is out for delivery, we are unable to cancel the order. Maison L.O.V is dedicated to providing exceptional customer service and ensuring that our customers’ needs are met with care and attention. We appreciate your understanding of our Returns and Refund Policy, and we are here to assist you with any inquiries or concerns you may have.