1.Privacy
Please review our Privacy Policy for details about our personal information practices.
2.Products and Services for Personal Use
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
3.Purchase Related Policies and Procedures
To make a purchase on the Site, you must be 18 years old or the age of majority in your jurisdiction of residence.
PRICES
The prices are shown in USD and are quoted including or excluding taxes depending on your address of delivery.
The shipping costs are not included in the price.
The prices may be modified at any time. However, Dossier applies the price list in force shown on its Internet site at the time of ordering.
Orders are payable in USD (North America) and no exception will be made.
Display price and final check out price may vary according to where you decide to ship your cart. Destination choice will impact shipping origin to accommodate for shipping regulations of alcohol based goods such as perfumes and to minimize shipping costs.
PAYMENT
Payment is due upon ordering. No order can be dispatched without confirmation from our bank that your payment has been received. Online payment is accepted exclusively by credit or debit card:
- US: Visa, Mastercard, and American Express
- An invoice showing a breakdown of your purchases will be included with your order.
- Online payment uses SSL protocol, which offers maximum security. The information transmitted is entirely coded, is not seen nor stored and is not shared with anyone.
SHIPPING
Orders: Dossier undertakes to accept and deliver orders within the limit of available stocks. In case items are temporarily or permanently unavailable, we will send you an e-mail so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we undertake to give you a full refund as quickly as possible. In confirming your order, you are accepting all of our general conditions of sale. Dossier takes no responsibility for lost shipments although we will do our best to track them down.
Delivery: Delivery times will vary according to the destination and type of delivery. Dossier cannot be held responsible for any delays in delivery. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.
UNITED STATES
Please note that all our packages to US are shipped via USPS Ground. For this reason, the delivery may take up to a week.
Samples orders are shipped via various carriers, depending on the area, all shppings will be provided with a tracking number.
We DO NOT ship to PO boxes or APO/FPO addresses in the US.
Orders placed on Friday will be processed on Monday.
Please be advised that Dossier cannot be held responsible for lost packages or delays for all non-tracked deliveries although we will do our best to sort it out with the carrier.
Please also note that tracked deliveries that cannot be delivered because of absent clients will be shipped again at the client’s expense or cancelled. For specific delivery lead times, please contact us with your request before placing your order. You may reach us by e-mail at (help@maisonlov.com).
Once an order has been placed, the shipping option cannot be modified.
Your order will be shipped to the delivery address you provided.
Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed.
4.RETURNS AND EXCHANGES
RISKS AND WARRANTY
The transfer of risks attached to the items sold by Dossier shall take place upon handing-over to the carrier. If the items sent do not conform to your order, or should they be defective, they will be replaced and in this case, the return costs are payable by Dossier.
FRAUD PREVENTION
All orders marked as at risk for fraud will be verified by calling and emailing the client. Please be sure to provide us with the right email address and phone number to avoid any delays in the order process.
MAXIMUM PURCHASE POLICY
We must limit orders to five (5) of any single item. Orders exceeding these limits are subject to cancellation. If you have any questions, please reach out to us by email at help@maisonlov.com, and we will be happy to assist.